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Privacy Policy


Protecting your privacy is a top priority for Hartland Residential Lettings. We are dedicated to ensuring the confidentiality and security of your personal information. This policy outlines how and when we collect personal data from visitors to our website, how we utilize the information, the circumstances under which we may share it with others, and the measures we take to safeguard it.

Please check this page periodically for any updates to this policy, as we may make changes to it. By using our website, you agree to abide by this Policy.

If you have any questions about this Policy or our privacy practices, please contact us via email at or by calling 01392 984818

How do we collect your information?

We collect information about you when you interact with our website, such as when you complete a contact form, register on our site or engage with other forms on our site.

What information do we collect from you?

The personal information we may collect includes your name, address, email address, IP address, and details about the pages you access and when you access them. 

Website tracking

Similar to many other websites, the Hartland Residential Lettings website utilizes cookies. These are small pieces of information that an organization sends to your computer and stores on your hard drive, enabling the website to recognize you when you visit. Cookies collect statistical data about your browsing behavior and patterns but do not personally identify you. For example, we use cookies to remember your country preference, which helps us improve our website and provide a more personalized service.

You can choose to disable cookies by adjusting your browser settings, however, please note that disabling cookies may result in limited functionality while using our website.

Main cookies used on our site

Google Analytics: These cookies gather information about how visitors use our site, allowing us to compile reports and improve the website. The collected data is anonymous and includes the number of visitors, their source, and the pages they visited. For more details on Google Analytics' privacy policy, please visit

Google Maps: These third-party cookies from Google Maps serve as unique identifiers, facilitating traffic analysis for Google Maps.

How do we use your information?

We may use your information to:

  • Contact you regarding inquiries made through the contact form.

  • Fulfill our contractual obligations with you.

  • Process competition entries.

  • Gather your feedback and opinions on the services we provide.

  • Notify you about any changes to our services.

  • Send you requested communications that may be of interest to you, including information about campaigns, appeals, fundraising activities, and promotions related to our associated companies' products and services.

  • Regularly review and assess the retention period for personal information. Some information must be retained to comply with legal obligations. We will keep your personal information on our systems for as long as necessary for the relevant activity or as specified in any applicable contracts.

Who has access to your information?

We will not sell or rent your information to third parties, nor share it with them for marketing purposes.

We may disclose your information to third-party service providers, agents, subcontractors, and associated organizations that assist us in performing tasks and providing services to you (e.g., processing donations and sending mailings). However, we only disclose the necessary personal information to these third parties, and they are contractually obligated to maintain its security and refrain from using it for direct marketing purposes. Rest assured, we will not release your information to third parties for their own marketing purposes unless you have explicitly requested us to do so or if required by law, court order, or for fraud prevention and crime detection purposes.

In the event of a sale, business transfer, or restructuring, we may transfer your personal information to a third party as part of that process. However, we will take all necessary steps to ensure your privacy rights remain protected.

Your choices

You have the option to receive information from us. If you prefer not to receive direct marketing communications about our products and services, you can indicate your preferences by selecting the relevant boxes on the information collection form.

We will not contact you for marketing purposes via email, phone, or text message unless you have explicitly consented. If you have indicated that you do not wish to be contacted by post for marketing purposes, we will honor your preference.

You can update your marketing preferences at any time by contacting us sending an email to or by calling 01392 984818.

Accessing and updating your information

We strive for accuracy and value the correctness of your information. You have the right to request a copy of the information we hold about you to ensure its accuracy. You can do so by:

Security measures to protect your information

when you provide us with personal information, we take necessary steps to ensure its secure treatment. Secure web pages will display a lock icon on web browsers like Microsoft Internet Explorer.

Non-sensitive details, like your email address, are transmitted over the internet, which can never be 100% secure. While we make our best effort to protect your personal information, we cannot guarantee the absolute security of data transmitted to us. You assume any associated risks when submitting information. Once we receive your information, we do our utmost to ensure its security within our systems. If you have a password to access certain parts of our websites, please keep it confidential and refrain from sharing it with anyone.


We may analyse your personal information to create a profile of your interests and preferences, allowing us to send you relevant information. When available, we may incorporate additional external data sources to enhance this process. Additionally, your personal information may be used to detect and mitigate fraud and credit risks.

Links to other websites

Our website may contain links to other websites operated by different organizations. Please note that this privacy policy only applies to our website. We encourage you to review the privacy statements of other websites you visit, as we cannot be held responsible for their policies and practices, even if you access them through links on our website.

Likewise, if you accessed our website from a third-party site, we disclaim any liability for the privacy policies and practices of the owners and operators of that third-party site. We recommend reviewing the policy of the respective third-party site.

Children aged 16 or under

Protecting the privacy of children aged 16 or under is of great importance to us. If you are under 16 years old, please obtain permission from your parent or guardian before providing any personal information to us.

Transferring your information outside of Europe As part of our website services, the information you provide to us may be transferred to countries outside the European Union (EU). For example, our servers may be located in non-EU countries at times. These countries may not have similar data protection laws as the UK. By submitting your personal data, you consent to such transfer, storage, or processing. We take appropriate security measures to ensure that your privacy rights continue to be protected when transferring information outside the EU, as described in this Policy.

If you use our services while outside the EU, your information may be transferred outside the EU to provide you with those services.

Facebook conversion pixels

On our website, we utilize Facebook Inc.'s "Custom Audience pixel" to track user activity after viewing or clicking on a Facebook advertisement. This helps us measure the effectiveness of our Facebook ads for statistical and market research purposes. The collected data is anonymous, and we cannot access personal information about individual users. However, Facebook may store and process this data in accordance with its Data Policy, which can be found at You can grant Facebook and its partners permission to display ads on and off Facebook. Cookies may also be stored on your device for this purpose. If you wish to withdraw your consent, please email us at

Review of this Policy

We regularly review and update this Policy. The last update to this Policy was made in July 2023

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